Order Terms

General

All orders accepted by Van Es Ltd are subject to these terms and conditions of sale, which supersede any previous terms and conditions.

Prices

To assist in prompt despatch, please use the correct product codes and descriptions as supplied on this website. Orders can be sent by fax, by telephone, by email or via the order form on this website. All items subject to availability.  

Delivery

Mainland U.K. and Northern Ireland orders will be despatched within 72 hours of cleared payment. All other delivery destinations will be priced seperately. Any claims for non-delivery or shortages must be made in writing within 2 days of delivery. No claim will be considered after this period.

Returns

Claims will only be settled after the goods have been returned with the nature of the return clearly stated. A 20% restocking fee will apply. Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited. Similarly any goods found to have been used will not be replaced or credited.

Payment

Payment is by cheque or credit card basis with order, by fax, phone, email or web order form. Cheques are subject to clearance before delivery. We reserve the right to charge bank charges on cheques which are represented. We reserve the right to refuse any credit card transactions.

Reservation of Title

The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.